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| Customer Care Specialist |
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Job Duties Include:
- Responding to complex inquiries and complaints, processing transactions as required to meet customer expectations and ensure customer satisfaction.
- Using discretion to determine which procedures best address each repair situation, determining appropriate action required and coordinating resolution with both customer and carrier.
- Understanding products and being able to apply that knowledge to respond to customers' inquiries on service features and availabilities.
- Sending request orders to provisioning for processing.
- Resolving any questions regarding customer's invoices; including account balances, payments received, and billing discrepancies.
- Gathering accurate data received from all available resources and efficiently entering descriptions of action taken or transactions into the appropriate systems.
- Working closely with Provisioning regarding order/repair jeopardys and escalations.
Job Requirements Include:
- Candidates must be personable and motivated to achieve success.
- Must be able to effectively multi-task under pressure in a time restrictive environment.
- Telecommunications background not required, but is a plus.
We Offer:
- High energy competitive environment
- Flexible Schedule
- Opportunity for advancement
- 40 hours per week
- Attractive Benefits Package
If this sounds like an interesting opportunity
and you would like to learn more about this position and CMC Telecom,
please email your resume to:
jobs@cmctelecom.net.
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