To provide you innovative, cost-effective, and cutting-edge products backed by a superior team of communication specialists, we are asking you to please take a few minutes to complete our survey. Thank you.
Name: (Optional)
Email: (Optional)
Account Type:
How many employees do you have in your company?
Do you have multiple locations?
- If yes, how many?
Are all of your locations in Michigan?
What types of services do you have with CMC Telecom? Please select all that apply:
Single or multi-line phone service
Centrex
PBX
T1
IVAD
PRI
Internet T1
Other
Sales/Marketing
How did you hear about CMC Telecom?
Are CMC Telecom's rates competitive?
Please rate your experience with your CMC Telecom sales consultant in the following areas:
Courteous and Friendly
Knowledgeable
Timely Service
Follows Up
Overall Experience
Was your bill reviewed by your CMC Telecom sales representative?
Please include any comments or suggestions for the sales/marketing team you would like to add:
Ordering and Installation
Was your initial conversion order to CMC Telecom completed by the due date given?
Did we provide inside technical assistance with your conversion?
If you answered yes to the above question, please rate the experience you've had with CMC Telecom's inside technicians in the following areas:
Courteous and Friendly
Knowledgeable
Timely Service
Overall Experience
Have additions, changes, or deletions to your current services been completed by the due date given?
Has CMC Telecom installed a high capacity service (i.e. T1, PRI, DSL) for you?
Was the high capacity service installed by the due date given?
Please include any comments or suggestions about ordering and installation you would like to add:
Customer Service
Was the Welcome Person helpful during your conversion to CMC Telecom?
Was the Welcome Person informative during your conversion?
Have you experienced any service outages?
If yes to the above question, was the outage resolved for you in a timely manner?
If you've had an experience with a CMC Telecom customer service representative, please rate the experience in the following areas:
Courteous and Friendly
Knowledgeable
Timely Service
Follows Up
Overall Experience
Please indicate the name of any staff person you would like to thank or recognize, and why:
Please include any comments or suggestions for the customer service team you would like to add:
Billing
How easy is our bill to read?
Please rate the accuracy of our bills:
Have you found the reports in the paper bill useful?
Are you aware that CMC Telecom provides online billing?
Have you found the reports through the online billing useful?
Please include any comments or suggestions about billing you would like to add:
General
Have you found CMC Telecom's website to be useful?
Have you ever used CMC Telecom's after hours service?
If yes to the above question, how would you rate your experience with our after hours service?
What is your interest level in getting DSL?
Would you recommend CMC Telecom as a telecommunications provider?
